This policy describes how ARTURS TRADING LTD, operating as Orien Biolabs ("Orien Biolabs," "we," "us") collects, uses, shares, and protects personal information when you use this website or place an order.
01Who we are
The data controller is ARTURS TRADING LTD, Room 701, Unit 127, 7/F, Tower B, New Mandarin Plaza, 14 Science Museum Road, Kowloon, Hong Kong. Contact: support@orienbiolabs.com.
02Information we collect
Information you provide: name, email, phone, billing and shipping address, institution, order details, payment screenshots, payment references (crypto Transaction ID, name on bank account, or Exodus Pay phone number), and support correspondence.
Information collected automatically: IP address, device and browser type, pages viewed, referring URLs, and cookie identifiers.
03How we use information
To process, verify, and fulfil orders; match payments to orders; ship products; provide support; confirm eligibility; prevent fraud and misuse; comply with legal, tax, and accounting obligations; and operate and improve the website.
04Legal bases
Where required by law, we process information to perform our contract with you, to pursue our legitimate interests in operating a secure business, to comply with legal obligations, and with your consent where consent is required (for example, non-essential cookies).
05Payment information
We do not process or store card data. Payment screenshots and references are used only to verify payment and are retained with the order record. Public blockchain transactions are visible on the relevant network and are outside our control.
06Sharing
We share information only with service providers needed to operate the business (hosting, warehouse and fulfilment, shipping carriers, email delivery, analytics), with professional advisers, and when required by law or to protect our rights. We do not sell personal information.
07International transfers
We operate from Hong Kong and fulfil orders from the United States. Your information may be stored and processed in Hong Kong, the United States, and other countries where our service providers operate. We take reasonable steps to ensure it remains protected.
08Cookies
We use essential cookies to operate the cart, checkout, and age verification, and may use analytics cookies to understand site usage. You can disable non-essential cookies in your browser settings.
09Retention
Order and payment records are retained as long as required for tax, accounting, and legal purposes. Other information is deleted or anonymized when no longer needed.
10Security
We use administrative, technical, and physical safeguards appropriate to the information we hold. No method of transmission or storage is completely secure.
11Your rights
Depending on where you live, you may have the right to access, correct, delete, or obtain a copy of your personal information, and to object to or restrict certain processing — including rights under the Hong Kong Personal Data (Privacy) Ordinance and applicable US state privacy laws. Submit requests to support@orienbiolabs.com. We will not discriminate against you for exercising your rights.
12Age restriction
This site is not intended for anyone under 21. We do not knowingly collect information from minors.
13Changes
We may update this policy. The "Last updated" date reflects the most recent revision.
14Contact
ARTURS TRADING LTD · Room 701, Unit 127, 7/F, Tower B, New Mandarin Plaza, 14 Science Museum Road, Kowloon, Hong Kong · support@orienbiolabs.com